Refund Policy

Nova Store
Effective Date: 1 January 2026

At Nova Store, customer satisfaction is important to us. This Refund Policy explains the circumstances under which refunds, replacements, or cancellations may be provided when you use the Nova Store mobile application.

By placing an order through Nova Store, you agree to this Refund Policy.

1. Order Cancellation

a. Before Order Confirmation

• Orders can be cancelled before the store confirms the order.

• A full refund will be issued if payment has already been made.

b. After Order Confirmation

• Once an order is confirmed by the store or dispatched, cancellation may not be possible.

• In such cases, refunds will depend on the store’s cancellation policy.

2. Refund Eligibility

You may be eligible for a refund in the following cases:

• Wrong item delivered

• Missing items in the order

• Damaged or spoiled products

• Expired products (for medicines or food items)

• Order not delivered

Refund requests must be raised within 24 hours of delivery.

3. Non-Refundable Items

The following items are generally non-refundable, unless damaged or incorrectly delivered:

• Perishable items (fruits, vegetables, dairy, meat, cooked food)

• Opened or used products

• Rental services already started or completed

• Medicines once opened (unless expired or incorrect)

4. Rental Services Refunds

• Rental bookings cancelled before the service start time may be eligible for a refund.

• No refunds will be provided for rentals that have already started or been used.

• Any damages to rented items may result in partial or full deduction of the refund.

5. Refund Process

1. Raise a refund request through the app or by contacting support

2. Provide order details and reason for the refund

3. Our team will review the request within 3–5 business days

4. Approved refunds will be processed to the original payment method

Refunds may take 5–10 business days to reflect, depending on your bank or payment provider.

6. Partial Refunds

Partial refunds may be issued for:

• Missing items in an order

• Price differences

• Partially damaged orders

7. Store-Specific Policies

Some refunds may depend on the individual store or service provider’s policy. Nova Store acts as a platform connecting customers with local stores and service providers.

8. Changes to This Refund Policy

Nova Store reserves the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting in the app.

9. Contact Us

For refund-related questions or support, contact us at:

Email: novapowers99@gmail.com