Nova Store
Effective Date: 1 January 2026
This Shipping Policy explains how orders placed through the Nova Store mobile application are processed, shipped, and delivered.
By placing an order on Nova Store, you agree to the terms of this Shipping Policy.
Nova Store offers delivery only in selected serviceable locations.
Available stores, products, and services are shown based on your current location.
Delivery availability may vary depending on store coverage, time, and service provider capacity.
Orders are processed after successful payment and store confirmation.
Processing times may vary depending on the store, product availability, and order volume.
Orders placed outside store working hours may be processed the next business day.
Estimated delivery time is shown at checkout.
Delivery times may vary due to:
Traffic and weather conditions
Store preparation time
Availability of delivery partners
Nova Store does not guarantee exact delivery times but aims to deliver as quickly as possible.
Delivery charges, if applicable, are clearly displayed before placing an order.
Charges may vary based on distance, order value, delivery type, or promotions.
Additional charges may apply for express or special deliveries.
Customers can track their orders in real-time through the Nova Store app.
Delivery status updates are provided until the order is completed.
Delivery may fail if:
Incorrect or incomplete delivery address is provided
Customer is unavailable at the delivery location
Contact number is unreachable
In such cases:
Re-delivery may be attempted, or
The order may be cancelled, and cancellation or delivery charges may apply.
Orders are packaged by respective local stores.
Nova Store ensures reasonable care during delivery but is not responsible for packaging quality provided by stores.
Rental items may be delivered or picked up based on the selected service.
Delivery and pickup schedules depend on service provider availability.
Late returns or damages may result in additional charges.
Nova Store is not responsible for delivery delays caused by events beyond our control, including natural disasters, strikes, technical issues, or government restrictions.
Nova Store reserves the right to update or modify this Shipping Policy at any time. Changes will be effective immediately upon posting in the app.
For shipping or delivery-related questions, contact us at:
Email: novapowers99@gmail.com
